IT Support

Website BrightHAT

About the Role

The holder of this position will contribute to BrightHAT’s success by supporting students, parents, and tutors in BrightHAT’s learning management system (LMS). Additionally, s/he will manage  the day-to-day operations and maintenance of the Learning Management System (LMS) including end user support and content management

Essential Duties and Responsibilities

· Managing the day-to-day operations and maintenance of the Learning Management System (LMS) including end user support and content management

· Monitoring LMS enrolments, configuring curriculums, uploading course content, loading tutor schedules, assigning lessons to learners, and maintaining master course catalogue.

· Monitoring website’s functionality (e.g., availability and performance) while ensuring that it is delivering expected customer experience.

· Utilizing Google Analytics and other platforms to monitor website analytics, conversion rate data, and search engine performance.

Qualifications and Additional Requirements

· Bachelor’s or HND degree in Science, Technology or Engineering field (candidates on current NYSC in Ibadan preferred)

· Must be a fast learner who is able to follow technical materials such as user guides and other documentation in solving technical challenges

· Knowledge of standardized LMS operational processes and procedures, guidelines, and documentation to ensure LMS governance model is being followed.

· Knowledge of Moodle administration functions is an advantage

· Experience utilizing standardized LMS operational processes and procedures, guidelines, and documentation to ensure LMS governance model is being followed.

· Knowledge of a wide variety of web and database technologies

· At least 1 year experience with Content Management Systems (CMS) in relation to the administration of business website

· Strong problem solving, analytical, and critical thinking skills.

· Must be highly detail oriented and organized.

· Team player with the ability to work independently and willingness to take on challenges.

· Ability to thrive in a fast-paced environment.